Frequently Asked Questions (FAQ)
Q1. Do I need to know any coding or automation tools?
No — all our systems are 100% done-for-you.
You don’t need to install software, connect APIs, or manage workflows.
We handle everything from setup to delivery.
We’ll send you a detailed plan overview for your review.
Once you decide to proceed and make payment, our team begins setup right away.
You’ll receive clear updates at every step — all managed asynchronously via email, no calls required.
Q2. What happens after I contact your team?
Q3. How long does it take to get started?
Most Starter setups are ready within 5–7 business days, and Pro setups go live within 10–14 days.
Each includes testing, launch, and performance optimization.
Q4. What do I need to provide?
Just basic access or any materials needed for the service.​
Q5. Will my data stay secure and private?
All client data is processed securely through encrypted connections and least-privilege access.
We never share or resell any client information, and every configuration is exportable or removable anytime.
Q6. What’s the difference between the Starter and Pro plan?
The Starter Plan runs entirely on our NexaOne-managed system — we handle all automation and deliver ready-to-use results.
The Pro Plan also runs on our system, but securely connects with your SaaS tools (e.g., QuickBooks, Xero, HubSpot) for deeper integration and real-time dashboards.
Both are fully managed by our team, billed monthly, and can be canceled anytime.
Q7. How will I receive deliverables or reports?
All results, dashboards, and reports are delivered to your email or shared folder (Google Drive / Airtable).No calls or meetings are required — everything is ready to use upon delivery.
Q8. What if I already use SaaS tools?
Perfect — our systems integrate directly with your existing stack.You won’t need to rebuild or migrate anything.
Q9. Can I upgrade, downgrade, or cancel anytime?
Yes. All plans are month-to-month — no lock-in or hidden fees.
You can pause, cancel, or change plans anytime; configurations remain exportable for your records.
Even if you only want to try one month, that’s perfectly fine — you’ll get the full service and can stop anytime.
Q10. What makes NexaOne different from software vendors or outsourcing agencies?
We don’t sell software or headcount — we build and run automation systems that deliver measurable results.
Software needs you to run it.
Outsourcing depends on manual labor.
NexaOne combines both worlds: automation that runs itself, managed by experts, with predictable monthly pricing.
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Q11. How do I get support?
We provide dedicated email support — clear, detailed, and traceable.
Simply email us; our global team responds within 24 hours on business days.
We use email because it keeps every discussion recorded and easy to follow.
Phone calls can lead to missing details or wasted waiting time, while written communication keeps everything organized and efficient for both sides.